Delivery information
Placing Your Order
All pricing is in Australian Dollars (AUD). Orders can be placed through our secure website anytime and can be paid via PayPal or direct deposit. Alternatively, you can phone or email us your order and we will send you a confirmation of your purchase.
Phone: (03) 9386 8088
E-mail: impostors@optusnet.com.au
Direct Deposits: Impostors Bridal Jewellery
BSB: 013405
ACCOUNT: 309142509
Please use your order number and surname as a reference when direct depositing and e-mail us at impostors@optusnet.com.au to confirm your payment.
Please note some banks can take 24 to 48hrs to process payments and your order will be processed once these payments have cleared into our account.
PayPal:Customers who choose to make payment via PayPal have the choice of making payment with their bank account, credit or debit card. If you wish to know more about PayPal, please visit www.paypal.com.au
Order Cancellations
Once an order has been confirmed it cannot be cancelled. If you have any concerns regarding your order, please contact us.
Return Policy
Please click the link to see our Return Policy
Delivery & Packaging
Your order will be delivered either by courier or registered mail and delivery is charged at a flat rate of $14.95 for jewellery and $24.95 for faux fur wraps, Australia wide.
Please ensure you supply a street address as your delivery address (where someone can sign for your parcel) as we are unable to deliver to PO BOX addresses.
Delivery Time
Delivery is usually within 5-10 working days of receiving your order, excluding custom order items. If your order is urgent, please contact us and we will make every effort to ensure priority delivery.
Out Of Stock Items
Most items are always in stock. However, from time to time certain items may be out of stock so please allow 3-8 weeks for delivery should this occur. If however your items are unavailable because a product line has become discontinued, we will happily refund your order. If your item is out of stock, we will contact you with an estimated delivery time and if you then decide to not proceed with your order, we will happily reverse any charges made to your account. Alternatively, if you would like to confirm if an item is available before you place an order, please feel free to contact us.
International Deliveries
Please contact us at impostors@optusnet.com.au if you require delivery outside of Australia.
Damaged Or Faulty Items
Our items are of extremely high quality and we thoroughly check and carefully package prior to delivery. If however you receive a faulty or damaged item, please contact us to discuss appropriate action. We can offer an exchange or should the product be unavailable, we can provide a refund. Please report faulty or damaged items within 3 days of receiving your order.
